Seek medical care first if symptoms may be urgent. A complaint or refund discussion must not delay needed treatment.
Get medical help
- For a medical emergency in Korea, call 119. Do not wait for a clinic message reply.
- For other concerns, ask a qualified clinician for assessment and written follow-up instructions.
Keep a clear record
- Record the treatment date, symptoms and contacts. Keep quotes, consent forms, receipts and messages.
- Request your treatment records through the provider's secure process. Do not post private medical records publicly.
Choose a complaint route
- Ask the provider for a written explanation of the issue and proposed next steps.
- Consult K-MEDI about its process and eligibility. Do not assume a complaint guarantees compensation or a refund.
Sources and update
Editorial source check: September 10, 2026. No independent clinical review is claimed.
UK and US sources support general health information. Their local rules are not presented as Korean law.
General information. Discuss your care with a qualified clinician.
Med-in-Korea Editorial Team · Editorial policy
